The terms, general conditions and privacy policies applicable to access and use of the PELUFOS.COM website and the services derived from it, hereinafter called the Site, are described here. Any person, user or client who wishes to access and/or subscribe and/or use the Site or the Services may do so subject to the General Terms and Conditions and the Privacy Policies, together with all other policies and principles that govern PELUFOS.COM and that are incorporated herein directly or by reference or that are explained and/or detailed in other sections of the Site. Consequently, all visits and all contracts and transactions made on this Site, as well as their legal effects, will be governed by these rules and subject to the applicable legislation in Colombia. The Terms and Conditions and the Privacy Policies contained in this instrument will be applied and will be understood as an integral part of all the acts and contracts that are executed or celebrated through the offer and commercialization systems included in this site between the users of this site and PELUFOS.COM Any person who does not accept these general terms and conditions and the privacy policies, which are mandatory and binding, must refrain from using the site and/or services. The person, user or client must read, understand and accept all the conditions established in the General Terms and Conditions and in the Privacy Policies of PELUFOS, as well as in the other documents incorporated therein by reference, prior to their registration as a User of PELUFOS and/or the acquisition of products and/or delivery of any data for any purpose. By entering and/or using this Site, the user acknowledges having read and understood these General Terms and Conditions and the Privacy Policies and agrees to abide by them and comply with all laws and applicable regulations that are part of Colombian legislation. In addition, when the user uses any service provided on this site, for example suggestion boxes, contests, it will be subject to the rules, guidelines, policies, terms and conditions applicable to said service. The acceptance of the conditions established in the General Terms and Conditions and the Privacy Policies implies that later ignorance of them cannot be claimed. The General Terms and Conditions and the Privacy Policies are subject to change without prior notice at any time, at the sole discretion of PELUFOS, and from the date of their modification, all new operations between PELUFOS and the user will be governed by the modified document. PELUFOS reserves the right to make changes to the website, to the General Terms and Conditions and to the Privacy Policies and legal notices at any time. Every time you use the PELUFOS site, you must consult the General Terms and Conditions, the Privacy Policies and legal notices in force at that time, which apply to the transactions and the use of the site. If you are not satisfied with the site, its content, the General Terms and Conditions, the Privacy Policies and legal notices, you agree that the only available remedy is to stop using the site. For the above, the User must communicate by e-mail that they do not accept them; in that case the contractual link will be dissolved and your account will be disabled.

The services are only available to people who have the legal capacity to contract. The client who makes the purchase through the site must be of legal age. People who do not have that capacity and minors may not use the services. The acts that they carry out on this site will be the responsibility of their parents, guardians, managers or curators, and therefore they will be considered carried out by them in the exercise of the legal representation they have. Whoever registers a User as a company must have the capacity to contract on behalf of such entity and to bind it under the terms of this Agreement.

For the customer to be able to buy products through our site, they must register on the page. To register, the person must enter basic information that includes their personal data such as name, surname, gender, age, address, email, among others. The client declares under oath that the data entered is valid, true and accurate. Therefore, it is mandatory to complete the registration form in all its fields with valid data to become an authorized user of PELUFOS, access promotions, and to purchase products and/or services offered on this site. The future user or client assumes the commitment to update the Personal Data as necessary. PELUFOS may use various means to identify its users or clients. The information collected through the registration of the client will be used by PELUFOS who will make sure to take the necessary measures to maintain security standards in order to prevent any type of fraud, loss, adulteration or consultation. In this way, the site will guarantee the rights of the information to its clients. Each member can only be the owner of 1 (one) account, not being able to access more than 1 (one) account with different email addresses or falsifying, modifying and/or altering their personal data in any way possible. If fraudulent and/or malicious use and/or contrary to these Terms and Conditions and/or contrary to good faith is verified or suspected, PELUFOS will have the unappealable right to terminate the accounts and even prosecute offenders. PELUFOS reserves the right to request some proof and/or additional data in order to corroborate the Personal Data, as well as to temporarily or permanently suspend those Users whose data could not be confirmed. In these cases of disqualification, PELUFOS may cancel the purchase made, without this generating any right to compensation, payment and/or compensation. The user or client, once registered, will have their email address and a secret password (hereinafter the "Password") that will allow personalized, confidential and secure access. The User will have the possibility of changing the Access Code, for which he must abide by the procedure established in the respective site. The User undertakes to maintain the confidentiality of his Access Code, assuming full responsibility for maintaining the confidentiality of his Secret Code registered on this website, which allows him to make purchases, request services and obtain information (the "Account "). Said Key is for personal use, and its delivery to third parties does not involve responsibility of PELUFOS in case of improper, negligent and/or incorrect use. The User will be responsible for all the operations carried out in and from his Account, since access to it is restricted to the entry and use of a secret Key, of exclusive knowledge of the User. Due to the foregoing, the user undertakes to notify PELUFOS immediately and by suitable and reliable means, of any unauthorized use of his Account and/or Password, as well as the entry by unauthorized third parties into it. It is clarified that the sale, assignment, loan or transfer of the Key and/or Account under any title is prohibited. PELUFOS reserves the right to reject any application for registration or to cancel a previously accepted registration, without being obliged to communicate or state the reasons for its decision and without this generating any right to compensation or compensation. The User at the end of the purchase process and depending on the payment method, must enter all their bank information so that the payment can be effective. Using the site improperly, misrepresenting a user's identity, using purchasing agents and carrying out fraudulent activities on the PELUFOS site is prohibited.

The products and services offered on the Site, unless a different form is indicated for particular cases or offers of certain goods or services, can only be paid with the means that are specifically indicated in each case. The use of credit cards will be subject to what is established in these Terms and Conditions and, in relation to its issuer, and what is agreed in the respective Opening Contracts and Use Regulations. In case of contradiction, what is expressed in that last instrument will prevail. . In the case of bank cards accepted on the Site, the aspects related to them, such as the date of issue, expiration, quota, blockages, etc., will be governed by the respective Opening Contract and Use Regulations, in such a way that PELUFOS does not will be responsible for any of the aforementioned aspects. The Site may indicate certain purchase conditions depending on the payment method used by the user. PELUFOS may grant discounts in the form of credits or bonuses that Users may discount on their purchase. In each case, PELUFOS will unilaterally determine the maximum amount of credits or bonuses that the User may use in a purchase and will detail it in the system, in the payment process. The credits or bonuses used by the Users will not be refunded in case of return of the products, for any reason that this may occur. Even when PELUFOS makes a secure connection system available to the user for the entire purchase process, in no case will PELUFOS be responsible for failures in the communications of the banking or credit entities, nor for the damages caused to users due to an action or omission of said entities.

The user expresses his consent throughout the purchase process, accepting each step of the process, and consequently is accepting and confirming his purchase. At the moment just before finalizing his purchase, the customer makes the decision to continue or cancel his purchase. Once finished, the purchase becomes effective. Once the purchase process has been completed, the customer will receive a confirmation and a receipt specifying the total value of the purchase. The contract will be governed by the terms defined in this text, which govern the sale of products and/or services made through the use of this site. In order for there to be a valid purchase by the customer, the completion of an electronic form available on the page is required, in which the customer's personal data, the selection of the desired products and/or services, the way in which the payment will be made, the data that, depending on the form of payment, are necessary to make the same, as well as the other data that PELUFOS considers necessary so that it can proceed to carry out a purchase.

The perfection of the contract occurs when the client accepts the purchase process and carries out the payment process for the product.

The validity period of the offer is the one that coincides with the effective date indicated in the promotion or by virtue of the exhaustion of the quantities of products available for that promotion duly informed to the User, or while the offer remains available, the lesser of these terms. Whenever a promotion does not indicate an end date, it will be understood that the activity will continue until the corresponding inventories are exhausted. When the Site offers promotions that consist of free or reduced delivery of a product for the purchase of another, the dispatch of the good that is delivered free of charge or at a reduced price, will be made in the same place in which the product is dispatched. bought. The offers will not be cumulative between them and in the event that it is not expressly indicated in the offer, it is understood that it has a maximum term of 8 days, with PELUFOS having the possibility of extending it during the term it deems appropriate.< /p>

Shopping vouchers are debited when the order is placed and can be automatically redeemed for the full amount of a purchase. They must be used before the specified expiration date and in a single transaction. Cannot be replaced if lost, stolen, deleted, or if you cancel or return the purchase. If there is a price reduction below the value of the bond, the excess value will not be refunded.

PELUFOS has total autonomy in the prices mentioned on the website. The price confirmed at the end of the purchase process is the final price of the product. The prices of the products offered on the Site are expressed in Colombian pesos unless otherwise stated. The prices offered correspond exclusively to the value of the good offered and do not include transportation, handling, shipping, accessories that are not expressly described or any other additional item. Only the prices will be valid that for the moment in which the final value of the purchase is settled, for which PELUFOS reserves the right to modify the prices of the products at any time. The prices of the products and services available on the Site, while they appear on it, will only be valid and applicable on the Site and will not be applicable to other sales channels used by designers or suppliers, such as physical stores, telephone sales , other electronic sales sites, catalogs or others.

It is the policy of PELUFOS to constantly update and review the products and/or services displayed on this site. PELUFOS may modify and discontinue products and/or services at any time.

The PELUFOS website aims to display product images as accurately as possible. However, we cannot guarantee that the color you see will match the color of the product, as color display depends, in part, on the monitor you use.

The customer will be responsible for shipping, handling and insurance charges for the products and/or services purchased at PELUFOS, as well as all sales taxes, value added taxes and any other taxes and levies that may be incurred. for each accepted purchase offer. All the taxes caused will be settled at the time of making the purchase on this site, and therefore you will be able to know the exact value that you must pay. In the case of shipping costs, PELUFOS may unilaterally determine in which cases it will not require the customer to pay them based on the value of the purchase. Both the shipping charges and the taxes that will be caused will be known by the customer and will appear discriminated at the time of making the purchase.

PELUFOS undertakes to make deliveries exclusively within Colombian territory, in the areas and places to which it has access according to its distribution network. In the case of orders from abroad, PELUFOS undertakes to carry out the necessary procedures to make the delivery through companies that carry out international dispatches, however the dispatch will be carried out once the client cancels the international shipping costs. The products purchased through the Site will be subject to the dispatch and delivery conditions chosen by the User and available on the Site. The information on the place of shipment is the sole responsibility of the User. Orders will be dispatched from the general warehouse of PELUFOS fifteen (15) calendar days after the end of the sale, however PELUFOS may indicate an estimated delivery time at the time of placing the order without this meaning that it undertakes to carry it out in said term. The delivery period indicated in the previous paragraph will not be taken into account when there are causes beyond the control of PELUFOS that could delay delivery, such as any fortuitous event or force majeure. If the user or client is absent when the order is to be delivered, it will be recorded in the delivery system indicating the time of the visit. On the same day or within 48 hours of the first attempt, the courier will return to the address to deliver the order. In the event that the user or client is not found again, the package sent will be returned to PELUFOS, and the user or client must contact our offices to coordinate a new delivery, the cost of which will be the sole responsibility of the user or client. The client can communicate the name and address of a third party authorized to receive the product, in case he does not do so, it is understood that any person who is at the address where the delivery must be made, is duly authorized by the customer to receive their order, and therefore PELUFOS is exempt from any responsibility for the delivery that will be made, provided that it is made at the address registered on our site.

Article 47 of Law 1480 of 2011 -Consumer Statute- excludes goods for personal use from the right of withdrawal under any circumstances. PELUFOS markets goods for personal use, and according to the aforementioned law, the right of withdrawal cannot be exercised. PELUFOS handles its own exchange and return policies under the conditions expressed in the Terms and Conditions.

PELUFOS will accept changes or returns within the days that are announced to the customer. Once said term has expired, changes or returns will not be accepted in the event that the reasons given by the client are related to their tastes, appreciations, sizes or that the sale of the Product originates from an offer (promotions or discounts). The foregoing taking into account that the selection of the product is made directly by the Client. In the cases indicated in the previous paragraph, PELUFOS may, at its discretion, request the client to return the product, on his own account and at his cost. Once PELUFOS receives and verifies the conditions of the product indicated later in this chapter, it will proceed to grant a purchase voucher with no expiration date to the customer solely for the value of the product. To make the purchase bonus effective, the customer must, at the time of selecting the new product(s), cancel the expenses corresponding to taxes plus shipping. After 5 business days from receipt of the product, the customer may request a refund when the delivered product does not correspond to what was requested or corresponds to an unsolicited product. PELUFOS will be in charge of collecting the product and validating that the conditions in which it is found are valid by the company. All requests for exchange or return described above must be made by the customer through the site, at the place enabled for customer service, or directly at our Company. To make any change or return, the product must be unused, unwashed, with original labels (when available) in perfect condition and must have the original packaging. The foregoing means that the Product must be in the same conditions in which it was delivered and must also be accompanied by the respective purchase invoice. If the product is not found in these conditions, the exchange or return will not proceed and PELUFOS will proceed to send the customer again once he cancels the shipping costs. The return of the money, if applicable, will be made through the same means of payment that was used by the User to make the purchase. The application of the refund of money will be processed no later than thirty (30) thirty days following the date of receipt of the merchandise and will depend on the Credit Card and the issuing Bank of the same. The client waives to demand any type of interest or return in case the money is returned.

The customer knows and accepts that the products purchased at PELUFOS are new and therefore have a guarantee. When a product purchased at PELUFOS has a manufacturing defect not reported to the customer, the consumer may request the repair of the product, if this is not possible, he may request a new identical product when there is one or a different one, the exchange of the product for one of equal value or the full refund of the payment made for said product. Notwithstanding the previous paragraphs, when there is a guarantee on a product, the guarantee period is determined for each product, and said information appears in the description of each product on the PELUFOS portal. The warranty period begins to run from the date of receipt of the product by the customer. To make the guarantee effective, the consumer must contact our customer service line indicated on the web portal, either by telephone or by email, where they will be given the instructions to manage the guarantee. The client waives to demand any type of interest or yield in case the full refund of the payment is appropriate.

All content included or made available to the User on the Site, including text, graphics, logos, icons, images, audio files, digital downloads, computer, advertising, photographic, multimedia, audiovisual and/or design and any other information (the "Content"), is the property of PELUFOS or third parties that have authorized and licensed exclusively to PELUFOS. The compilation of the Content is the exclusive property of PELUFOS and, in this sense, the User must refrain from extracting and/or reusing parts of the Content without the prior and express consent of PELUFOS. In addition to the Content, the trademarks, denominative or figurative, service marks, industrial designs and any other element of intellectual property that is part of the Content (the "Industrial Property"), are the property of PELUFOS or third parties that have a contractual relationship with PELUFOS and, for this reason, cannot be used by Users in connection with any product or service that is not provided by PELUFOS. In the same sense, Industrial Property may not be used by Users in connection with any product and service other than those that PELUFOS markets or offers or in a way that causes confusion with its customers or that discredits PELUFOS or third parties that They have a contractual relationship with PELUFOS. Any act of copying, reproduction, modification, creation of derivative works, sale or distribution, exhibition of the contents, in any way or by any means, including, but not limited to, electronic, mechanical, photocopying, is prohibited. , recording or of any other nature, without the prior written permission of PELUFOS. Any unauthorized use of the contents will constitute a violation of these terms and conditions and applicable national and international intellectual property regulations in force and will give rise to the corresponding civil and criminal actions. PELUFOS grants the user a personal, non-transferable and non-exclusive license and right to display its website on the screen of a computer or PDA device under its control.

PELUFOS prohibits the use of the names and/or logos, trademarks and any other distinctive signs of its property as hypertext links or in any other way ("links") directed to Internet sites whose URL is different from, unless that the establishment of such a link be approved by PELUFOS in writing, in which case it must adhere to the design and advertising criteria and manuals established by PELUFOS. PELUFOS reserves the right to request the removal of links that have been established on websites without its express and prior authorization. The establishment in uncontrolled pages of PELUFOS of links to subdirectories within the URL ("Deeplinking") is prohibited. The display, use, display, copy or any other form of reproduction of the site or any of its subdirectories and/or pages, on sites not controlled by PELUFOS (“Framing”) is expressly prohibited. The non-observance of these prohibitions will be a violation of the intellectual property rights on the contents and the rights on Industrial Property.

The PELUFOS.COM website may contain links to other sites operated by third parties. These links are provided as a convenience to you and are for the sole purpose of providing access to these third-party sites. PELUFOS does not guarantee or make any representations about the essence, quality, functionality, accuracy, fitness for a particular purpose, merchantability, nor does it make any representations about third-party sites or their content. A link to a third party site on the PELUFOS.COM website does not constitute any sponsorship, endorsement, approval or responsibility with respect to such third party site. PELUFOS does not guarantee or make any representations about the products or services offered on third-party sites. The terms of use and privacy policy of any third party site may differ greatly from the terms of use and legal notices that apply to the use of the PELUFOS.COM website.

PELUFOS will do everything possible within its capabilities so that the transmission of the Site is uninterrupted and error-free. However, given the nature of the Internet, such conditions cannot be guaranteed. In the same sense, the User's access to the Account may occasionally be restricted or suspended in order to carry out repairs, maintenance or introduce new Services. PELUFOS will not be responsible for losses (i) that have not been caused by the breach of its obligations; (ii) lost profits or lost business opportunities; (iii) any indirect damage.

The organizations, products and/or services to which they are advertised on the PELUFOS.COM website, as well as the links (links) presented on the site are not affiliated or have any relationship with PELUFOS, and therefore PELUFOS does not necessarily endorse or promote the products and/or services, or the organizations. PELUFOS does not perform any function in the production of these products and/or the provision of services and makes no guarantee, express or implied, of their content or their suitability for a particular purpose. Thus, for example, when the use of a product and/or service is suggested, it is the exclusive autonomy of the user to decide its use, and therefore, PELUFOS does not assume any responsibility for direct or indirect, certain or eventual, past, present damages. or future, which may derive from said use.

This Agreement shall be governed by and construed in accordance with the laws of Colombia, without giving effect to any principles of conflicts of law. If any provision of these Terms and Conditions is declared illegal, or presents a gap, or for any reason is inapplicable, it must be interpreted within the framework of the same and in any case will not affect the validity and applicability of the remaining provisions. Any controversy arising from this document will be submitted to the competent authority in accordance with Colombian legislation, and both PELUFOS and the client expressly waive any other jurisdiction that may correspond to them due to their present or future address.

Any comment, concern or claim regarding the above General Terms and Conditions, the Privacy Policies, or the execution of any of these, must be notified in writing to PELUFOS through its website.

We respect your privacy and personal information. Our Privacy Policy explains how we collect, use and (under certain conditions) disclose your personal information. This Privacy Policy also explains the measures we have taken to secure your personal information. Finally, this privacy policy explains the procedures we follow regarding the collection, use and disclosure of your personal information. Data protection is a matter of trust and privacy, which is why it is important to us. Therefore, we will only use your name and information about you under the terms provided in our Privacy Policy. We will only keep your information for as long as required by law or due to the relevance of the very purposes for which it was collected. You can visit the site and navigate without having to provide personal data. During your visit to the site, you will remain anonymous and at no time will we be able to identify you, unless you have an account on the site and log in with your username and password.

We will collect various data from you at the time you make a purchase of a product on our site. We will collect, store and process data for the processing of your purchase on the Site and handling of any subsequent claims, as well as to offer you our Services. We may collect personal information, including but not limited to title, name, gender, date of birth, email address, postal address, delivery address (if different from postal), telephone number, mobile phone number, fax number, payment details, payment card details (credit or debit). We will use the information you provide so that we can process your orders and to provide you with the Services and information offered through our website that you request. In addition, we will use the information you provide us to administer your account with us, verify and carry out financial transactions in connection with payments you make online, audit the download of data from our website, improve the design and/or content of the pages of our website and personalize users, identify visitors to our website, conduct research on the demographics of our users; We will send you information that we think may be useful to you or that you have requested from us, including information about our products and services, unless you have told us that you have objected to being contacted for these purposes. Subject to obtaining your consent we may communicate with you by email, text message (SMS, MMS), by telephone, or by any existing or future means of communication, with the details of other products and services . If you prefer not to receive marketing communications, you can say so at any time and you will stop receiving such communications. Payments made through PELUFOS.COM will be processed by our online payment agent. Your information should only be provided on our site. Such information must be accurate and truthful and must be kept up to date. If there is any change in your data, you must inform us so that we can update them in our database, in order to avoid inconveniences in payments or the delivery of your products. The details of an order may be stored by us, but for security reasons they may not always be directly retrieved so they will not be available for public access or consultation. However, you can access this information by logging into your Account at PELUFOS.COM. There you will be able to view the details of your previous orders, those that are open and those that are in the process of being shipped and manage your shipping address data, financial data and any newsletters that you have subscribed to. You agree to treat your personal access data confidentially and not to make it available to unauthorized third parties. We cannot take any responsibility for the misuse of passwords that you have disclosed.

We can send you additional information about us, PELUFOS.COM, our products, sales promotions, our newsletters, everything related to other companies in our group or our business partners. If you prefer not to receive this type of additional information, as detailed in this section (or any part of it), please click on the link provided for it in any email we send you.

The realization of contests, competitions and offers can make use of the information. Although the general conditions of use are regulated in this document, we recommend that you review the particular regulations of the activity or contest.

We may pass on your data to other companies in our group. We may also provide your information to our agents and subcontractors to assist us with any of the functions mentioned in our Privacy Policy. For example, we may use third parties to help us deliver promotional products, collect your payments, ship products, or outsource our customer service systems. We may share information with third parties for the purposes of fraud protection and credit risk reduction. We may transfer our databases containing your personal information if we sell our business or part of it. Apart from what is established in this Privacy Policy, we will not sell or disclose your personal data to third parties without obtaining your prior consent, unless it is necessary for the purposes established in this Privacy Policy or we are obliged to do so by law. PELUFOS.COM may contain third-party advertising and links to other sites or frames from other sites. Please note that we are not responsible for the privacy practices or content of such third parties or other sites, or for any third party to whom your data is transferred in accordance with our Privacy Policy.

The acceptance of cookies is not a requirement to visit the Site, however if you do not want the installation of cookies please refrain from using our site. We would also like to point out that the use of the "my cart" functionality on PELUFOS.COM and accepting an order is only possible with the activation of cookies. Cookies are small text files that identify your computer to our server as a unique user. Cookies can be used to recognize your Internet Protocol address, which will save you time while you are on PELUFOS.COM or if you want to access it in the future. Your browser can be configured not to accept cookies, but this could restrict your use of PELUFOS.COM and limit your experience on it. The use of cookies does not contain or affect data of a personal or private nature and does not represent a virus hazard.

We have technical and security measures in place to prevent unauthorized or illegal access or accidental loss, destruction or damage to your information. When data is collected through PELUFOS.COM, we collect your personal data on a secure server. We use protection programs on our servers. When we collect electronic payment card information, Secure Socket Layer (SSL) encryption systems are used to encode it, preventing fraudulent use. While we cannot guarantee 100% security, these systems have proven to be effective at handling sensitive information and will make it difficult for a hacker to decipher your data. It is recommended that you do not send any unencrypted credit or debit card details in electronic communications with us. We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of your information. Our security procedures mean that we may sometimes ask you for proof of identity before disclosing personal information. Please note that you are solely responsible for protecting against unauthorized access to your password and your computer.

If you are concerned about your data you have the right to request free access to the personal data we may hold or process, you have the right to force us to correct any data inaccuracies free of charge. At any time, you also have the right to ask us to stop using your personal data for all purposes. In case the client wants to suspend all promotional communication sent, he must write an email to PELUFOS, which is indicated in the customer service section of the site or by contacting our offices.